Privacy Policy

At Querencia, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website, www.querencia.com (the "Website"), or interact with us through our services. By using our website, you agree to the terms of this Privacy Policy.

1
Information We Collect

We collect various types of information depending on how you interact with our Website and services:

Personal Information

When you submit an inquiry, register interest in a property, or contact us through the Website, we may collect personal details such as your name, email address, phone number, and any other information you provide.

Non-Personal Information

We may also collect non-personal information such as browser type, device information, IP address, and browsing behavior on our Website through the use of cookies and other tracking technologies.

Payment Information

If you choose to make a purchase or financial transaction through the Website, we may collect payment details, including credit card information or banking information, which is securely processed by third-party payment processors.

2
How We Use Your Information

We use the information we collect to provide and improve our services, including:

Responding to Inquiries: To respond to questions, inquiries, or requests submitted through our contact forms.

Processing Transactions: To process payments and manage transactions related to property purchases.

Marketing and Communication: To send you updates, promotions, newsletters, or other relevant communications if you have opted to receive them.

Website Improvement: To analyze usage patterns on the Website to enhance user experience and functionality.

Legal and Regulatory Requirements: To comply with legal obligations or protect our legal rights.

3
Sharing Your Information

We value your privacy and will never sell your personal information to third parties. However, we may share your information in the following cases:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Website, processing transactions, or performing related services.

Legal Obligations: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Querencia, our users, or others.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

4
Cookies and Tracking Technologies

We use cookies and similar technologies to collect non-personal information that helps us understand how visitors interact with the Website. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. Types of Cookies We Use:

Essential Cookies: These are necessary for the operation of the Website.

Analytical Cookies: These allow us to monitor and improve the performance of the Website.

Marketing Cookies: These are used to deliver relevant ads and track the effectiveness of our advertising. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your experience on our website.

5
Data Security

We take the security of your personal information seriously. We use a variety of security measures, including encryption and secure servers, to protect your data from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, please note that no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.

6
Your Rights

You have the right to:

Access Your Information: Request a copy of the personal data we hold about you.

Update Your Information: Correct or update any inaccuracies in your personal data.

Delete Your Information: Request the deletion of your personal data under certain conditions.

Withdraw Consent: If you have given consent to receive marketing communications, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@qurencia.com. We will respond to your request within a reasonable time and in accordance with applicable laws.

7
Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

8
Third-Party Links

Our Website may contain links to external websites operated by third parties. Please note that we have no control over these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of these external sites before providing any personal information.

9
Children's Privacy

Our Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will promptly delete it.

10
Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically to stay informed about how we are protecting your information. The date of the most recent revision will always be indicated at the top of the policy.

11
Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Email: info@qurencia.com

Phone: +234 (0) XXXXXXXXX

Address: Querencia Real Estate Development, Lagos, Nigeria

Last Updated: [Insert Date]

By using our website, you consent to this Privacy Policy and the collection and use of your information as described above.